Ministry of Foreign Affairs and International Cooperation

Kingdom of Cambodia
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Frequently Asked Questions

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General

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Where can I find more information about issues not related to e-Visa?

   
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As an individual tourist, can I apply for multiple Visas with intention to extend my length of stay?

   
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Can I change my traveling date after submitting my application?

   
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Can I extend my Visa on this website?

   
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Can I stay at Cambodia even though my Visa had expired?

   
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How many Visas can I apply at once?

   
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How soon will I receive my Visa if I apply online?

   
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I am a travel agent. Can I apply for my customers?

   
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I plan to travel from Cambodia to another country for a short trip and return back to Cambodia again. Do I need to apply two Visas within such a short period of time?

   
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I plan to travel to Cambodia three months later, can I apply now? If not, when can I start applying?

   
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I press the Next button in the application form but nothing happens. What should I do?

   
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If my children are under 12 years old, do they need a Visa?

   
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Is e-Visa endorsed officially by the Cambodian Government?

   
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Is the Visa valid for single entry or for multiple entries within the period of validity?

   
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My children is above 12 years old but still travel with parent's passport, do they need a Visa?

   
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My travel info (flight info, entry ports, entry date, accommodation) is not confirmed, can I still apply?

   
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My trip is delayed and my e-Visa is expired. Can you change my e-Visa validity date?

   
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What are the advantages of applying Visa online?

   
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What is the cost of applying Visa online?

   
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What shall I do upon arrival at Immigration in Cambodia?

   
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What should I do if I have question regarding e-Visa?

   
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What type of Visa can I apply online?

   
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Where can I know more information about people who used e-Visa before?

   

Entry and Exit Port

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I am traveling to Cambodia via Thailand, Vietnam or Laos but I am not sure which port I will be using. What should I do?

   
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The entry port which I wish to enter Cambodia does not support e-Visa, what can I do?

   

Photo

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Can I change my photo after submitting my application?

   
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I have totally no idea how to proceed with my photo, can you help?

   
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Is photo taken using digital camera or scanned from my passport acceptable?

   
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My photo is rotated, is this still acceptable?

   
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What should I do if the upload of a photo takes very long time?

   

Passport

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If I have more than one passport, can I apply for the Visa using the particulars from the first passport and then travel with the second passport?

   
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My passport number does not match with the one on the Visa, what should I do?

   

Payment

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Can I contact any Cambodian embassy to check on the status of my e-Visa?

   
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Can I make payment offline?

   
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Can I print my Visa in Black and White?

   
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Can I resubmit payment without filling up my application again?

   
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Do I get a refund if my application is rejected?

   
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Do I need to enroll in the "Expanded Use Program" of PayPal to complete the payment?

   
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Do I need to sign up for a Paypal account in order to apply e-Visa online?

   
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Do you accept American Express Corporate Cards (AMEX)?

   
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How many copies of Visa do I need to print out?

   
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I apply more than one e-Visa in single application. Why do I only receive one email with one of the two e-Visas we applied?

   
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I click the e-Visa certificate download link from my email and receive an error. It says that I am not authorized to view the page. What should I do?

   
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Is it secure to make payment through this site?

   
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What if my credit card is not accepted by Paypal?

   
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What is the Merchant's Name to be displayed on my credit card statement?

   
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What type of credit card can I use to make payment?

   
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Why I never receive any email eventhough I have completed my application?

   
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Will I receive my e-Visa in postal or do I collect it at the Cambodia checkpoint?

   
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Will there be any e-Visa sticker on my passport?

   

 

Where can I find more information about issues not related to e-Visa?
  On-arrival Visa; K-Visa; Diplomatic Visa; Visa extension; Cambodia embassies worldwide; Foreign embassies at Cambodia
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As an individual tourist, can I apply for multiple Visas with intention to extend my length of stay?
  No. In order to extend your length of stay, please contact your local embassy.
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Can I change my traveling date after submitting my application?
  Yes, you can do it at Check & Change section. The traveling date must be before the e-Visa expiry date.
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Can I extend my Visa on this website?
  No. In order to extend your Visa, please contact local travel agents or immigration.
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Can I stay at Cambodia even though my Visa had expired?
  Yes. As long as you use your "entry Visa" before the expired date. You are then allowed to stay up to 30 days after your date of entry.
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How many Visas can I apply at once?
  5 at a time.
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How soon will I receive my Visa if I apply online?
  No more than 3 business days, if it's approved.
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I am a travel agent. Can I apply for my customers?
  Yes, travel agents can apply for their customers.
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I plan to travel from Cambodia to another country for a short trip and return back to Cambodia again. Do I need to apply two Visas within such a short period of time?
  Yes, you need to apply for two e-Visas. Each e-Visa is only valid for a single entry.
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I plan to travel to Cambodia three months later, can I apply now? If not, when can I start applying?
  We would advise you to apply at least 2 weeks before your date of travelling to Cambodia.
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I press the Next button in the application form but nothing happens. What should I do?
  Possibly you may have selected a photo with large file size. Please reduce the file size and try again. If this does not solve your problem, please try on another computer.
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If my children are under 12 years old, do they need a Visa?
  No, as long as they don't have they own passport and are traveling with parent's passport.
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Is e-Visa endorsed officially by the Cambodian Government?
  Yes, it is officially launched since April 2006 by the Ministry of Foreign Affairs and International Cooperation, Kingdom of Cambodia.
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Is the Visa valid for single entry or for multiple entries within the period of validity?
  It is valid for single entry only.
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My children is above 12 years old but still travel with parent's passport, do they need a Visa?
  Yes. All children above 12 years old requires a Visa, no matter with parent's passport or with their own passport.
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My travel info (flight info, entry ports, entry date, accommodation) is not confirmed, can I still apply?
  Please enter estimated information if you are not sure now. Change your travel information at Check & Change once you have confirmed.
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My trip is delayed and my e-Visa is expired. Can you change my e-Visa validity date?
  Sorry. Please re-apply.
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What are the advantages of applying Visa online?
  You don't need to visit the embassy, queue up and wait for your passport to be done. All you need is a computer with Internet. The process is fast, secure and well planned, have your visa with you before reaching Cambodia. If you are traveling around the world now, you can also apply for your Visa at anywhere you are.
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What is the cost of applying Visa online?
  USD20 + USD5 processing fee.
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What shall I do upon arrival at Immigration in Cambodia?
  Please proceed to the dedicated e-Visa lane directly and hand over your passport, e-Visa and other related travelling documents (eg. arrival/departure card, passenger's declaration card) to the immigration officer.
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What should I do if I have question regarding e-Visa?
  Please use the contact form to contact us.
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